Refund, Exchange & Shipping


We do not offer change of mind returns, however, can offer an exchange. Please note, due to OH&S, face masks cannot be exchanged or refunded.


Only the original purchaser of the product, purchased directly from is eligible for an exchange.

You have 14 days to return an item from the date you receive it. Contact us to obtain an exchange form. You will need to print out & fill out the exchange form and send it back with your product.

To be eligible for an exchange, your item must be unused, in the same condition as you received it and in the original packaging.

Buyer is responsible for costs involved in returning the product including shipping.

You must have the receipt or proof of purchase.

Once we receive your item, we will notify you that we have received the returned item and we will inspect the item. Please allow some time for processing this request.

We will notify you on the status of your refund or exchange after inspecting the item.

Please note: no exchanges or refunds issued for face masks, books or cards.

Faulty Item:

In the event you receive a faulty or damaged item we will issue a replacement (where available) or provide a full refund minus the shipping cost. You must contact us as soon as you receive the item and notice the fault. 

Only the original purchaser of the product, purchased directly from is eligible for an exchange or replacement of a faulty item.


Standard postage and handling within Australia is a flat rate of AU$7 for standard packages, $10 for package with signature on delivery and $3 for large envelopes. Express shipping is available at an additional cost. Please allow 3 - 5 business days after payment confirmation for processing of your order (we work hard to get your product to you ASAP). 

Shipping is through Australia Post with tracking and signature on delivery if option selected. 

Zarinah can only ship to a limited number of countries. Contact us to find out whether we ship to you.

Zarinah is not responsible for customs charges and restrictions that vary from country to country and result from the importation of certain products.

The purchaser remains responsible for all local or international charges and fees incurred.

Please email us at for any further clarification or questions.